Stop Asking Users
What Laptop They Have.
Every ProcurePulse helpdesk ticket auto-pulls the asset record, purchase date, warranty status, and AMC details — before the technician picks up the phone. ITIL v4 workflows, SLA enforcement, and CMDB. Built for Indian enterprises.
No commitment. 30 minutes. See asset-linked ticketing live.
Why Your Current Helpdesk Is Slowing You Down
Three problems every IT manager recognises. Three fixes that ship on day one.
Technician asks "What's your laptop model / serial number?" every single time
Ticket creation auto-pulls asset record, purchase date, warranty expiry, and last maintenance — from the EAM module
Full asset context on every ticket. No questions asked.
SLA breach is discovered after the fact — escalation happens too late
Automatic escalation triggers at 75% of SLA elapsed — managers notified, ticket reassigned — before the breach
SLA breach rate drops to zero with zero manual intervention.
CMDB lives in a spreadsheet or doesn't exist — no dependency visibility before changes
Live CMDB linked directly to the asset register. Dependency map shows impact before any change window
Change-related outages reduced by knowing what touches what.
Every Ticket Knows the Asset Behind It
When a ticket is raised, ProcurePulse looks up the assets assigned to that user in the EAM module and surfaces the full record instantly — no lookup, no questions.
- ✓ Asset record, serial number, purchase date auto-displayed in ticket
- ✓ Warranty expiry and AMC status visible before technician responds
- ✓ Full maintenance history and open repair work orders shown inline
- ✓ High-frequency ticket assets flagged for replacement evaluation
Escalation Before the Breach — Not After
Define response and resolution SLAs per priority level. The system escalates automatically at configurable thresholds — 50%, 75%, 100% — so managers are notified before a breach occurs, not after.
- ✓ Business-hours-aware SLA clock — pauses on weekends and holidays
- ✓ Multi-level escalation chains — L1 → L2 → Manager → Stakeholder
- ✓ Keyword-triggered escalation — "critical server down" → immediate escalation
- ✓ Every escalation event timestamped in immutable audit trail
One Platform for IT, Facilities, and Operations
Run separate helpdesk queues for IT, Facilities, HR, and Finance — each with its own SLA definitions, escalation rules, and knowledge bases. The CMDB is connected directly to your live asset register, not imported from a spreadsheet.
- ✓ CMDB linked to EAM asset register — always current, no manual sync
- ✓ Dependency mapping — know what services are affected before any change
- ✓ Multi-department queues — IT, Facilities, HR, Finance in one platform
- ✓ ManageEngine, SCCM, and Tivoli integration for auto-discovery
- ✓ Knowledge base with self-service deflection — fewer repeat tickets
Replacing a CMMS? ProcurePulse Does That Too.
Field teams and facilities managers use ProcurePulse ESM for maintenance work orders, equipment breakdown tickets, and preventive maintenance scheduling — linked directly to the asset register and AMC contracts in EAM.
Book a CMMS Comparison Demo →How ProcurePulse ESM Compares
Most helpdesk tools know your tickets. ProcurePulse knows your assets too.
| Capability | ProcurePulse | Freshservice | Jira SM | Standalone CMMS |
|---|---|---|---|---|
| ITIL v4 Incidents & SLA | ✓ | ✓ | ✓ | ✗ |
| Asset context auto-pulled on ticket | ✓ Native EAM link | Partial (import only) | ✗ | ✗ |
| CMDB linked to live asset register | ✓ Real-time | Separate import | ✗ | ✗ |
| Procurement → Asset → Ticket lifecycle | ✓ End-to-end | ✗ | ✗ | ✗ |
| Maintenance work orders (CMMS) | ✓ | ✗ | ✗ | ✓ |
| AMC contract tracking | ✓ Via EAM | ✗ | ✗ | Partial |
| Depreciation & disposal | ✓ Via EAM | ✗ | ✗ | ✗ |
| ManageEngine / SCCM integration | ✓ | ✓ | Partial | ✗ |
| On-premise deployment option | ✓ | ✗ | ✗ | Varies |
| Indian enterprise pricing (INR) | ✓ | USD only | USD only | Varies |
Having asset context automatically in every ticket changed how our IT team works. They stop asking users for information the system already knows.
Newton Lewis
VP Operations, One of India's Largest Broadcasters
Questions IT Managers Ask Before Buying
How does asset-linked ticketing work?
Does it integrate with ManageEngine ServiceDesk Plus or SCCM?
Is it ITIL v4 compliant?
Can it replace our CMMS?
Can it handle IT, Facilities, and HR separately?
Is data stored in India?
How long does implementation take?
See Asset-Linked ITSM Live — 30 Minutes
Watch a technician open a ticket and see the full asset record, warranty, and AMC status pull up automatically. No slides.